General Information - GG Maull

General Information

TERMS AND CONDITIONS OF PURCHASE

By using ggMAULL.com you agree to comply with, and be bound by our Terms and Conditions. We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed.

By placing an order, the customer enters into a contract and firmly accepts the pricing and description of the products available for sale as well as all general terms of sale.

PAYMENT

We accept Visa, MasterCard and American Express. Payment can be made securely online via PayPal. By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct. Upfront payment is required for all purchases including pre-order.

DOMESTIC SHIPPING 

Most orders will be dispatched within 3 working days from the date of your order excluding weekends and holidays. This is regardless of your shipping time selected. We will contact you if there is a delay or if items are out of stock.

Orders are shipped via FedEx Ground for a flat rate of $10, unless otherwise indicated. Express orders are shipped via FedEx for a flat rate of $30. Handbags that incorporate python skins are not allowed to be sold and will not ship to California. Applicable sales tax will be applied for all purchases within New York state.

INTERNATIONAL SHIPPING 

International orders are shipped via US Postal Service Priority International Service for a flat charge of $30 to Canada and $50 to the rest of the world, unless otherwise indicated. International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. These fees vary from country to country and shipping delays may occur due to customs.

To expedite shipping or any other questions, please contact us at info@ggmaull.com

RETURN POLICY

We are happy to accept returns for merchandise purchased on ggmaull.com.  Items must have not been worn, with tags still attached and in the original packing within 21 days of purchase date.  Please email us at Info@ggmaull.com to receive return forms and instructions. Once we receive your return request, for your convenience, we will supply you with a return label and instructions.

Pack item(s) securely in the original product packaging and include all paperwork.  Complete the return reason questionnaire and include it in the return package. GG Maull reserves the right to deny a refund if the return does not meet with Return Policy requirements. Returns must be shipped through our nominated currier or we will not be responsible for lost or damaged goods during transportation. For all returns there will be a restocking fee of $15.  This will be deducted from the order credit amount.  If you wish to exchange items of equal or higher value there will be no restocking fee. Before sending your return shipment, please remove all extra labels from the outside of the package and send to GG Maull, 195 Chrystie Street, Suite 700C, New York, NY 10002 USA.   

 

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